Updated 09/12/2025

PREAMBLE

These general terms and conditions of sale (hereinafter the "General Terms and Conditions of Sale" or "GTC") apply to any purchase made by a natural person having the status of consumer (hereinafter the "Customer"), on the Website: Cadranbleu-store.com (hereinafter the "Site") from the sole proprietorship Cadran Bleu, whose registered office is located at 3 RUE de Soppe-le-Haut 68780, Soppe-le-Bas, and registered with the RCS of Mulhouse under number 990 196 867, represented by Mr Nathan MARGUET, (hereinafter "Cadran Bleu") (hereinafter "the Seller").

Please contact us by email (contact@cadranbleu-store.com) or by phone at 07 80 97 51 76

These General Terms and Conditions of Sale are intended to govern the sale and delivery of Products ordered by Customers from the Seller via the Site.

They are accessible and printable at any time via a hyperlink available on the Site's homepage.

Any order placed on the Site necessarily implies the Customer's unreserved acceptance of these General Terms and Conditions of Sale by means of a checkbox.

1. Definitions

The terms used below have the following meanings in these General Terms and Conditions of Sale:

"Client" refers to the Seller's contracting party, who warrants that they qualify as a consumer as defined by French law and case law. As such, it is expressly stipulated that the Client is a natural person acting for purposes outside their trade, business, craft, profession, or agricultural activity.

“Order”: refers to the purchase of Products by a Customer on the Site.

“Account”: refers to the space dedicated to the Client, associated with all the data provided by the Client, hosted on the Site. Access to the Account is via the Client's login credentials.

"Identifiers": refers to the email address or identifier chosen during registration and the password chosen by the Client, necessary to access their Account on the Site.

“Delivery” means the first presentation of the Products ordered by the Customer at the delivery address indicated during the Order.

“Products”: refers to all Products sold by the Seller on the Site, namely vintage watches (pre-owned), watch cases (new) and gift cards (see appendix 4) valid on the Site only. The watches are purchased by the Seller. They are then serviced and restored by a certified watchmaker in Strasbourg (L'Horlogiste).

“Site”: refers to the Seller’s website accessible at the following address: Cadranbleu-store.com

"Territory": refers to the world.

2. Purpose

These General Terms and Conditions of Sale govern the sale of Products by the Seller via the Site.

The Customer is clearly informed and acknowledges that the Site is intended for consumers only and that Products are sold on the Site to consumers.

3. Acceptance of the general terms and conditions

The Customer agrees to carefully read these General Terms and Conditions of Sale and expressly accept them before proceeding with payment for any Product Order placed on the Site.

These General Terms and Conditions are referenced at the bottom of each page of the Website via a link and must be consulted before placing an Order. The Customer is advised to read carefully, download, print the General Terms and Conditions of Sale and keep a copy.

The Seller advises the Customer to read the General Terms and Conditions of Sale with each new Order, the latest version of said GTC applying to any new Order of Products.

By clicking on the "Add to cart" button to place the Order and then on the second "Validate order" button to confirm said Order, the Customer acknowledges having read, understood and accepted the General Terms and Conditions without limitation or condition.

4. Ordering products on the website

In order to purchase a Product, the Customer must have legal capacity, act as a consumer, and be duly registered and logged into their user account. 

4.1. Registration Procedure

All Customers must register on their first visit to the Site in order to create an Account and accept these Terms and Conditions. Customer registration on the Site is free.

To open an account, the Client must:

• Choose an ID;
• Enter your email address;
• Choose a password.

Any incomplete registration will not be validated, which the Client acknowledges and accepts.

The information the Customer provides to the Seller during registration must be complete, accurate, up-to-date, truthful, and not misleading in any way. The Seller reserves the right to request that the Customer confirm their identity, eligibility, and the information provided by any appropriate means.

Customers are informed and agree that the information entered for the purpose of creating or updating their Account serves as proof of their identity. Customers are bound by the information they enter upon validation.

The Client undertakes to update this information in their Account without delay in the event of any changes, so that it always corresponds to the aforementioned criteria.

Registering a Customer automatically creates an Account in their name, from which they can track their Orders and return requests and update their personal information.

The email address, or username provided during registration and the password constitute the Customer's credentials.

The Customer can log in to their Account to change their password. It is recommended that the Customer change their password regularly.

Customers can access their Account at any time after logging in with their credentials.

The Seller undertakes to securely retain all contractual elements whose retention is required by law or applicable regulations.

4.2. User ID Management

The Client is responsible for the use of their Credentials or actions taken through their Account.

In the event that a Customer discloses or uses their Credentials in a manner contrary to their intended purpose, the Seller may then terminate access to the Account without notice or compensation.

Except in cases of fault on the part of the Seller, the Seller shall not be held liable in the event of identity theft of a Customer. Any access to and actions performed from a Customer's Account shall be presumed to have been performed by that Customer, insofar as the Seller is neither obligated nor technically capable of verifying the identity of individuals accessing the Account.

Any loss, misappropriation, or unauthorized use of a Customer's credentials and their consequences are the sole responsibility of the Customer, who is required to notify the Seller without delay by email to the following address: contact@cadranbleu-store.com.

4.3. Unsubscribing

The Customer may close their Account at any time by sending an email to: contact@cadranbleu-store.com.

The Seller will proceed as soon as possible to deactivate the Account and will send the Customer an email confirming the closure.

In the case of pending Orders, these must be paid for by the Customer and delivered by the Seller.

5. Orders

Once registered in accordance with Article 4, the Customer may place an order for a Product in accordance with this article.

5.1. Product Characteristics

The Seller undertakes to present, in a clear, legible, and understandable manner, the essential characteristics of the Products and the mandatory information that the Customer must receive under French law, and to verify its accuracy. These characteristics and information are listed on the Product pages on the Website. These pages include, in particular, the description, main features, delivery time, warranties, the existence of the right of withdrawal, and the price of each Product. The Customer undertakes to read this information carefully before placing an Order on the Website.

All Products sold by the Seller on the Site comply with current European legislation and applicable standards in France.

The Customer will be required to carefully read the various warnings appearing on the product descriptions and in particular the various usage instructions before placing any order.

5.2. Ordering Procedure

Product orders are placed directly on the Website. To place an order, the Customer must follow the steps described below:

5.2.1. Product Selection and Purchase Options

The Customer must select the desired Product(s) by clicking on them and choosing the quantity(ies). Once a Product is selected, it is added to the Customer's shopping cart. The Customer can then add as many Products as they wish to their cart.

5.2.2. Commands

Once the Products have been selected and placed in their basket, the Customer must click on the basket and verify that the contents of their Order are correct (including the quantity, characteristics and references of the Products ordered, the billing address, the payment method and the price) before validating its contents.

Once the Customer has validated the contents of the basket and has identified themselves, an online form will be displayed for them, automatically completed and summarizing the price, applicable taxes and delivery charges.

The Customer can then proceed to pay for the Products according to the chosen payment method, following the instructions on the Site and providing all the information necessary for the invoicing and delivery of the Products.

Orders placed must include all the information necessary for the proper processing of the order.

5.2.3. Acknowledgement of receipt

Once all the steps described above are completed, a page appears on the Site to acknowledge receipt of the Customer's Order.

A copy of the Order acknowledgement is automatically sent to the Customer by email, which summarizes in particular the essential characteristics of the Product, the price of the goods, the delivery time, the existence of the right of withdrawal and provided that the email address provided via the registration form is correct.

It is specified that the Order summary and the confirmation email can be saved and printed by the Customer.

5.2.4. Billing

During the Ordering process, the Customer will need to enter the information necessary for billing (the sign (*) will indicate the mandatory fields that must be completed for the Customer's Order to be processed by the Seller).

The Customer must clearly indicate all information relating to the Delivery, in particular the exact Delivery address, as well as any access code to the Delivery address.

The customer must also specify the chosen payment method.

Neither the order form completed online by the Customer nor the order confirmation sent by the Seller to the Customer via email constitutes an invoice. Regardless of the ordering or payment method used, the Customer will receive the original invoice upon delivery of the Products, inside the package.

5.3. Order Date

The Order Date is the date on which the Seller acknowledges receipt of the Order online. The delivery times indicated on the Website only begin to run from this date.

5.4. Price

For all Products, the Customer will find prices displayed on the Website excluding VAT (VAT exemption threshold), as well as the applicable Delivery charges (excluding packaging and gifts, depending on the Delivery address and the chosen carrier or shipping method). The price will be automatically calculated excluding taxes on the invoice. Invoices bear the statement "VAT not applicable – Article 293 B of the French General Tax Code".

If you are ordering from a country other than mainland France, you are considered the importer of the product(s) in question. For all products shipped outside the European Union and French overseas departments and territories (DOM-TOM), customs duties, other local taxes, import duties, or state taxes may be applicable. These duties and amounts are not the responsibility of Cadran Bleu. They are your responsibility and must be paid by you, both in terms of declarations and payments to the relevant authorities and organizations in your country. We advise you to inquire about these matters with your local authorities.

The Seller's suppliers' prices are subject to change. Consequently, the prices displayed on the Site may change. They may also be modified in the event of special offers or sales.

The prices shown are valid, except in the case of obvious error. The applicable price is the one displayed on the Website on the date the Order is placed by the Customer.

5.5. Product Availability

The Seller undertakes to deliver the Product on the date or within the period indicated to the Customer, unless the parties have agreed otherwise.

The unavailability of a Product is indicated on the page of the Product concerned.

In any event, if the unavailability was not indicated at the time of the Order, the Seller undertakes to inform the Customer without delay if the Product is unavailable.

In the event that a Product is unavailable, the Seller may, and if the parties agree, offer an alternative Product of equivalent quality and price, accepted by the Customer.

If the Customer decides to cancel his Order for unavailable Products, he will obtain a refund of all sums paid for the unavailable Products no later than fourteen (14) days following the date on which the contract was terminated.

6. Right of withdrawal

The terms and conditions of the right of withdrawal are set out in the “withdrawal policy”, which is available in Appendix 2 hereto.

7. Payment

7.1. Payment methods

The Customer can pay for their Products online on the Site using the methods offered by the Seller, namely the Shopify Payments solution, whose terms and conditions are available at https://www.shopify.com/fr/paiements, to pay with credit cards and other commonly used payment methods. .

In the case of payment by bank transfer, the Order can only be shipped upon receipt of funds in the Seller's bank account.

The Customer warrants to the Seller that they have all the necessary authorizations to use the chosen payment method.

The Seller will take all necessary measures to guarantee the security and confidentiality of data transmitted online in connection with online payment on the Site.

It is hereby specified that all payment information provided on the Site is transmitted to the Site's bank and is not processed on the Site.

7.2. Payment Date

In the case of a single payment by credit card, the Customer's account will be debited as soon as the Order of Products is placed on the Site.

In the event of partial delivery, the total amount will be debited from the Customer's account at the earliest when the first package is shipped.

If the Customer decides to cancel their Order for unavailable Products, the refund will be made in accordance with the last paragraph of article 5.5 of these General Terms and Conditions.

7.3. Refusal of payment

If the bank refuses to debit a card or other means of payment, the Customer must contact the Seller's Customer Service in order to pay for the Order by any other valid means of payment accepted by the Seller.

In the event that, for any reason whatsoever, opposition, refusal or otherwise, the transmission of the flow of money owed by the Client proves impossible, the Order will be cancelled and the sale automatically terminated.

8. Evidence and archiving

Any contract concluded with the Customer corresponding to an Order of an amount exceeding 120 euros including VAT will be archived by the Seller for a period of ten (10) years in accordance with Article L. 213-1 of the Consumer Code .

The Seller agrees to archive this information in order to track transactions and to produce a copy of the contract at the Client's request.

In the event of a dispute, the Seller will have the opportunity to prove that its electronic tracking system is reliable and that it guarantees the integrity of the transaction.

9. Transfer of ownership

The Seller retains ownership of the Products delivered until they are paid for in full by the Customer.

The above provisions do not preclude the transfer to the Customer, at the time when the latter or a third party designated by him takes physical possession of this Product, of the risks of loss or damage to the Products subject to the retention of title, as well as the risks of damage that they may cause.

If the Product is handed over to a carrier other than the one proposed by the Seller, the risk of loss or damage to the Product is transferred to the Customer upon handing the Product over to the carrier.

10. Delivery

The terms and conditions for the Delivery of the Products are specified in the "Delivery Policy" referred to in Appendix 3 hereto.

11. Packaging

The Products will be packaged in accordance with current transport standards, in order to guarantee maximum protection for the Products during Delivery.

Customers agree to comply with the same standards when returning Products under the conditions set out in Appendix 2 - Withdrawal Policy.

12. Guarantees

Every Customer benefits from legal guarantees, for all Products, as specified in Appendix 1 hereto.

• All watches benefit from a warranty according to the legal period of two years specified in Annex 1.

• Watches are not guaranteed to be waterproof, including "diver" type models.

• For quartz movement watches, battery replacement during the warranty period is not covered.

12.1 New, used and refurbished product: what are the differences?

A product is said to be new when it is put on the market for the first time and has never been used.

A product is considered second-hand if it has already been acquired, used or simply owned by at least one person, regardless of its apparent condition.

12.2 Details on the legal guarantee of conformity

The legal guarantee of conformity protects against all manufacturing defects at the time of purchase or delivery of a product. It applies to both new and used goods.

The legal guarantee of conformity only applies to purchases made by an individual (or an association) from a professional seller.

12.2.1 Duration and proof of default

You have two years from the date of delivery of the goods to implement the guarantee.

The proof of the defect depends on the type of asset:

• New item : the defect is automatically considered to have existed before the purchase of the product (this is known as a presumption of prior existence). The customer therefore does not have to provide proof of when the defect appeared.
• Second-hand goods: this presumption applies for one year. Beyond that, it is up to the customer to prove that the defect existed at the time of sale.

12.2.2 Legal guarantee against hidden defects

The Customer also benefits from the legal guarantee against hidden defects, pursuant to Articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the Customer to a price reduction if the goods are kept or to a full refund upon their return.

13. Responsibility

The Seller shall not be liable in any way for non-performance or improper performance of contractual obligations attributable to the Customer, in particular during the entry of their Order.

The Seller shall not be held liable, or considered to have failed to comply with these terms and conditions, for any delay or failure to perform any of its obligations described in these Terms and Conditions, when the cause of the delay or failure is related to a case of force majeure as defined by the jurisprudence of the French courts and tribunals.

It is further specified that the Seller does not control websites that are directly or indirectly linked to the Site. Consequently, it disclaims all liability for the information published on those websites. Links to third-party websites are provided for informational purposes only, and no guarantee is given as to their content.

14. Force majeure

The Seller shall not be liable if the non-performance or delay in the performance of any of its obligations described in these Terms and Conditions arises from a case of force majeure.

There is force majeure in contractual matters when an event beyond the control of the debtor, which could not reasonably have been foreseen at the time the contract was concluded and whose effects cannot be avoided by appropriate measures, prevents the debtor from performing his obligation.

If the impediment is temporary, performance of the obligation is suspended unless the resulting delay justifies termination of the contract. If the impediment is permanent, the contract is automatically terminated and the parties are released from their obligations under the conditions set forth in Articles 1351 and 1351-1 of the Civil Code .

In the event of any of the aforementioned events occurring, the Seller will endeavor to inform the Customer as soon as possible.

15. Complaints - Customer Service

The Seller provides the Customer with a "Customer Telephone Service" telephone number 07 80 97 51 76 available from Monday to Friday from 9am to 6pm, except public holidays.

Any written complaint from the Customer must be sent by mail to the following address: 3 RUE de Soppe-le-haut 68780 Soppe-le-Bas, or by email to the following address: contact@cadranbleu-store.com.

16. Intellectual property

All visual and audio elements of the Site are protected by copyright and other intellectual property rights. These elements are the exclusive property of the Seller or the Seller is licensed to use them for commercial purposes.

Any representation or reproduction, in whole or in part, of the Site and its content, by any means whatsoever, without the prior express authorization of the Seller, is prohibited and will constitute an infringement punishable under the provisions of the Intellectual Property Code.

Acceptance of these Terms and Conditions constitutes acknowledgment by the Client of the Seller's intellectual property rights and an undertaking to respect them.

17. Validity of the general terms and conditions

Any modification to applicable laws or regulations, or any decision by a competent court invalidating one or more clauses of these General Terms and Conditions of Sale, shall not affect the validity of these General Terms and Conditions of Sale. Such a modification or decision shall in no way authorize Customers to disregard these General Terms and Conditions of Sale.

18. Changes to the general terms and conditions

These General Terms and Conditions of Sale apply to all Orders placed online on the Site, as long as the Site is available online.

The General Terms and Conditions are dated and may be modified and updated by the Seller at any time. The applicable General Terms and Conditions are those in effect at the time of the Order.

The changes made to the General Terms and Conditions will not apply to Products already purchased.

19. Jurisdiction and applicable law

THESE GENERAL TERMS AND CONDITIONS AND THE RELATIONS BETWEEN THE CLIENT AND THE SELLER ARE GOVERNED BY FRENCH LAW.

Except for public policy provisions allowing the consumer to bring the matter before the court of his domicile, IN THE EVENT OF A DISPUTE RELATING TO THE CONCLUSION, THE INTERPRETATION, THE EXECUTION OR THE TERMINATION OF THIS CONTRACT SHALL BE SUBJECT TO THE EXCLUSIVE JURISDICTION OF THE COURT OF MULHOUSE , INCLUDING IN SUMMARY PROCEEDINGS OR BY APPLICATION, NOTWITHSTANDING MULTIPLE DEFENDANTS, INCIDENTAL CLAIM, THIRD-PARTY CLAIM, EMERGENCY PROCEEDINGS, BY SUMMARY PROCEEDINGS OR BY APPLICATION.

However, prior to any recourse, the Customer is advised to contact the Seller's complaints department.

Every consumer also has the option of using the online dispute resolution platform on signal.conso.gouv.fr ( https://signal.conso.gouv.fr/fr ), a free internet platform managed by the DGCCRF, which allows you to seek an amicable solution with the Seller.  The DGCCRF will forward your report to him, asking him to respond.

Appendix 1 - Legal Guarantees

(Appendix to Article D. 211-2 of the Consumer Code ) The consumer has two years from the date of delivery of the goods to invoke the legal guarantee of conformity in the event of a lack of conformity. During this period, the consumer is only required to prove the existence of the lack of conformity, not the date on which it appeared. When a sales contract provides for the continuous provision of digital content or a digital service for a period exceeding two years, the statutory guarantee applies to that digital content or service throughout the entire provision period. During this period, the consumer is only required to prove the existence of the lack of conformity affecting the digital content or service, not the date on which it appeared. The legal guarantee of conformity entails an obligation for the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods. The legal guarantee of conformity gives the consumer the right to repair or replacement of the goods within thirty days of their request, free of charge and without major inconvenience to them. If the item is repaired under the legal guarantee of conformity, the consumer benefits from a six-month extension of the initial guarantee. If the consumer requests repair of the goods, but the seller insists on replacement, the legal guarantee of conformity is renewed for a period of two years from the date of replacement of the goods. The consumer can obtain a reduction in the purchase price by keeping the goods or terminate the contract by receiving a full refund upon return of the goods, if: 1° The professional refuses to repair or replace the item; 2° The repair or replacement of the item takes place after a period of thirty days; 3° The repair or replacement of the goods causes a major inconvenience for the consumer, in particular when the consumer permanently bears the costs of taking back or removing the non-conforming goods, or if he bears the costs of installing the repaired or replacement goods; 4° The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity. The consumer is also entitled to a price reduction or cancellation of the contract when the lack of conformity is so serious that it justifies an immediate price reduction or cancellation. In such cases, the consumer is not required to request repair or replacement of the goods beforehand. The consumer is not entitled to rescind the sale if the lack of conformity is minor. Any period of immobilization of the goods for the purpose of repair or replacement suspends the warranty which remained to run until delivery of the repaired goods. The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the Consumer Code. A seller who obstructs in bad faith the implementation of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of the average annual turnover (Article L. 241-5 of the Consumer Code). The consumer also benefits from the legal guarantee against hidden defects, pursuant to Articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept or to a full refund upon return of the goods.

Appendix 2: Withdrawal Policy

1. Principle of withdrawal

The Customer has the right to withdraw by returning or sending back the Product to the Seller, without giving any reason except for Products liable to deteriorate or expire rapidly in accordance with Article L. 221-28 of the Consumer Code .

The Customer will be responsible for the direct costs of returning the item.

For this purpose, the Product must be returned or sent back no later than fourteen (14) days after the communication of the decision to withdraw, unless the Seller offers to collect the Product himself.

2. Right of withdrawal

The withdrawal period expires fourteen (14) days after the day on which you, or a third party, other than the carrier, and designated by you, takes physical possession of the goods.

In the event that the Customer has ordered several Products via a single Order resulting in several Deliveries (or in the case of an Order of a single Product delivered in several lots), the withdrawal period will expire fourteen (14) days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the last item (or lot).

In the event of Delivery of the Product in several batches of parts, the withdrawal period will expire fourteen (14) days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the last batch or the last part.

3. Notification of the right of withdrawal

To exercise their right of withdrawal, the Customer must notify their decision to withdraw by means of an unambiguous statement (letter sent by post or email) to the following address:

• Cadran Bleu, 3 RUE de Soppe-le-Haut 68780, Soppe-le-Bas, France.

Or

• contact@cadranbleu-store.com

He can also use the form below:

Withdrawal form

( Please complete and return this form only if you wish to withdraw from your online purchase )

To the attention of Cadran Bleu

I hereby notify you of my withdrawal from the General Terms and Conditions of Sale relating to the sale of the Product below:

• Ordered on ............ / Delivered on ............
• Product ............
• ............(Consumer's Name)
• Customer Address: ............
• ............(Customer Signature (only if this form is submitted on paper))
• Date: ............( xxx )

In order for the withdrawal period to be respected, the Customer must send their communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.

4. Effects of withdrawal

In the event of withdrawal by the Customer, the Seller undertakes to reimburse all sums paid, including Delivery costs, without undue delay, and at the latest within fourteen (14) days from the date on which it is informed of the Customer's decision to withdraw ( Article L. 221-24 of the Consumer Code ).

Unless the Seller offers to collect the Products himself, the Seller may defer the refund until the Products are recovered or until the Customer has provided proof of shipment of the Products, whichever occurs first.

The Seller will make the refund using the same payment method that the Customer used for the initial transaction, unless the Customer expressly agrees to use another payment method and provided that the refund will not incur any costs for the Customer.

5. Return Procedures

The Customer must in any event, no later than fourteen (14) days after communicating his decision to withdraw from these Terms and Conditions, return the goods to the Seller Cadran Bleu 3 RUE de Soppe-le-Haut 68780, Soppe-le-Bas .

This deadline is deemed to have been met if the Customer returns the goods before the expiry of the fourteen (14) day period.

6. Return costs

The Customer will be responsible for the direct costs of returning the item.

7. Condition of the returned item

The Product must be returned according to the Seller's instructions and must include all accessories delivered.

The Customer is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and proper functioning of the Product. In other words, the Customer may test the Product, but will be held liable if they perform any handling other than what is necessary.

8. Exclusions from the right of withdrawal

The right of withdrawal is excluded in the following cases of supply of goods made to the consumer's specifications or clearly personalized.

Appendix 3. Delivery Policy

1. Delivery Zone

The Products offered can only be delivered within the Territory subject to verification of the possibility of delivering the Product outside of metropolitan France.

The Products are shipped to the Delivery address(es) that the Customer indicated during the Ordering process.

2. Shipping time

The processing times for preparing an order and issuing the invoice, before shipping in-stock products, are indicated on the website. These times exclude weekends and public holidays.

An email will be automatically sent to the Customer at the time of shipment of the Products, provided that the email address in the registration form is correct.

3. Delivery Times & Costs

During the ordering process, the Seller informs the Customer of the available shipping options and delivery times for the purchased Products. Shipping costs are calculated based on the delivery method, the weight of the package, and the delivery address.

The amount of these costs will be payable by the Customer in addition to the price of the Products purchased.

Details of delivery times and costs are available on the website.

4. Delivery Methods

Information on the following delivery methods is available on our dedicated International Shipping page.

The package will be delivered to the Customer upon signature and presentation of an identity document.

If the customer is absent, a delivery notice will be left so that they can collect their package from their local post office.

5. Delivery Problems

In the event of a breach by the professional of their delivery obligation, the Client may invoke Article L. 216-6 of the Consumer Code , which provides for the possibility of:

• To notify the suspension of payment of all or part of the price until the professional complies;
• To terminate the contract if, after having formally notified the professional to carry out the delivery within a reasonable additional period, the latter has not complied within that period.

The contract is considered terminated upon receipt by the Seller of the letter or written notice informing him of this termination, unless the Seller has performed in the meantime.

The Client may immediately terminate the contract:

• When the professional refuses to deliver the Product or when it is clear that he will not deliver the goods;
• When the professional fails to fulfill their obligation to deliver the Product by the date or within the period stipulated in Article L. 216-1 of the Consumer Code , and this date or period constitutes an essential condition of the contract for the Customer. This essential condition arises from the circumstances surrounding the conclusion of the contract or from an express request by the Customer before the contract was concluded.

When the contract is terminated under the aforementioned conditions, the Seller shall reimburse the Customer for all sums paid, at the latest within fourteen (14) days following the date on which the contract was terminated.

Appendix 4 Terms of Use for Cadran Bleu Gift Cards

1. Issue and legal nature

Cadran Bleu gift cards are issued by the Seller. They are not electronic money. As such, they cannot be exchanged for cash, except within the framework of exercising the right of withdrawal within 14 days of purchase (see article 7).

2. Usage

Cadran Bleu gift cards are single-brand cards: they can only be used on the Site, exclusively for the purchase of eligible Products offered by Cadran Bleu.

A Cadran Bleu gift card cannot be used to purchase another gift card.

3. Validity period and refund conditions

Cadran Bleu gift cards are valid for one (1) year from their date of purchase.

No cash refund or replacement in case of loss, theft or damage is possible, except by exercising the right of withdrawal (see article 7).

Upon expiry of the validity period, any unused balance is permanently lost and cannot be refunded.

4. Available amounts

Virtual gift cards come in three categories: Gold, Lapis-Lazuli, and Steel. The amounts offered are not customizable.

• Steel: €25, €50, €80, €100

• Lapis Lazuli: €150, €200, €250, €300, €400

• Gold: €1000, €1500, €2000

5. Activation

The gift card is usually activated within a maximum of 24 hours after the purchase is validated.

6. Terms of use upon purchase

The gift card must be used at the time of ordering. It cannot be applied retroactively to an order already placed.

7. Right of withdrawal and associated refunds

Since the gift card is purchased remotely via the Website, it falls under the regulations governing distance selling. The consumer therefore benefits from a 14-day right of withdrawal, provided that the card has not been used, even partially.

In the event of cancellation or return of a Product paid for with a gift card, the corresponding amount is credited back to the same gift card, which can be used for future purchases.

If the returned products were partially paid for with a gift card, the refund will first be issued to the gift card up to the amount initially used. Any remaining balance will be refunded via the other payment method(s) used for the order.